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delivery policy

1) General Conditions

Deliveries made by iPedal are made from Monday to Friday, from 8 am to 5 pm.

The delivery period is counted from the confirmation of payment on working days, that is, it does not include Saturdays, Sundays and holidays.

Please check the dimensions of the product and make sure that they are suitable for the elevators, doors and corridors of the place of delivery, as we do not assemble, disassemble the product and/or doors and windows, transport by stairs or lift from the side from outside the building.


After completing the order, it is not possible to change the delivery method, request advance payment or priority. All delivery times take into account the stock, the region, the invoice issuance process and the product preparation time. With every update in the order status, our system automatically sends alert emails. That's why it's important to keep your email up-to-date when registering.

Once the order is complete, it is not possible to change the delivery address. If you have provided the wrong address, please contact customer service and request a cancellation of the purchase. After canceling, update the delivery address in your registration.

For security reasons, under no circumstances do our operators change the delivery address or customer registration data. If you have provided an incomplete address, please contact the customer service department and provide the missing data.

It will only be possible to add additional information such as block, floor, reference point. It is not allowed to change the street name or the building/house number, for example.

Delivery can only be made to a person over 18 years of age who presents an identification document.

It will not be possible:

Deliver by alternative means (example: lifting product through a window);
Carry out installation or maintenance of products at the place of delivery;
Accept return of products with missing parts, without packaging or damaged;
Collect returned products (must be sent to a post office);
Make delivery to an address different from that shown on the Invoice;
Carry out delivery to minors or without identification document.

2) When to Refuse Delivery?

Products are sent to the customer exactly as they were delivered to us by the manufacturer. If any of the hypotheses below occurs, refuse to receive the goods and write the reason for the refusal on the back of the DANFE (Invoice):

Opened or damaged packaging;
defective product;
Product not in accordance with the order;
Missing accessories.

If you still accept the product, please contact customer service within 72 hours.

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